Shipping & Returns

General Information
We make every effort to insure that your package arrives in good condition, according to the shipping instructions you choose. However, we cannot be responsible for unforeseen problems with carriers, or for an item or items temporarily out of stock.
In order to provide you with the high quality customer service you have come to expect from us, we will contact you and help resolve any situation as soon as it is brought to our attention.

Shipping & Delivery Times
Explorer RV Reception Systems P/L offers both Australia Post and Courier shipping in order to serve you best. Delivery times are estimated based on shipments of in-stock merchandise only.

We ship to all parts of Australia and Shipping Rates can be quoted at the time of placing your order. It is company policy that all orders are shipped within 5 working days from receipt of order.

Return Proceedure
In the unlikely case that you are not satisfied with the performance of the Explorer RV Caravan Antenna, there is a money-back guarantee valid for 30 days from the date of purchase. N.B. Does not include return freight charges.

Should a product be returned to a retailer or to Explorer RV Reception Systems P/L for repair or replacement, all freight and insurance charges must be paid by The Owner. The Owner must also enclose the Sales Docket, Receipt and a note indicating the nature of the defect or describing the faulty operation of the unit.